Its
own survey suggests that many people would be prepared to misuse the
service.
Four
in 10 of those Londoners questioned said they would phone for an
ambulance if they could not get through to their GP surgery.
Front
of queue
Most
thought that arriving at accident and emergency departments in an
ambulance would put them at the head of the queue for getting treatment.
The
LAS is launching a series of poster and radio advertisements to try to
persuade the public that it is not a free taxi service.
Chief
executive Peter Bradley said: "It's obviously very frustrating for
the staff taking calls in the control room and the ambulance crews who
respond to them when people phone for help without seeming to have
considered other options that might be available.
"The
problem has the potential to be far more serious at this time of year -
when demand could rise at any time - but putting us under extra
avoidable pressure."
Other
options
He
added: "It is clear that some people who call us don't necessarily
want an ambulance and are only after advice, but these enquiries still
clog up the call-taking system and can prevent other people from getting
through."
The
other options open to non-emergency cases are:
-
NHS
Direct, either on the phone on (0845) 4647 or on the web
-
NHS
walk-in centres in major cities
-
Your
GP or GP out-of-hours service
-
Pharmacists
The
ad campaign features re-enactment of some of the "all-time
classic" timewasters who have rung for an ambulance in London.
They
include - a girl with ill-fitting teeth braces, a man with hiccups, and
a lady who was unable to make contact with her son - because he was at
the pub!
However,
they have also come up with a list of 20 more examples - all gathered
since 25 November this year.
The
emergency services also have to cope with a side-effect of the
ubiquitous mobile phone - silent 999 calls triggered by inadvertent
dialling of phones left in pockets or bags.
They
are forced to assume that every silent call is potentially made by a
patient who has then fallen unconscious - and respond to them.